Lost or Stolen

MTN and The National Police of Rwanda have joined hands to fight the theft of mobile phones by introducing a system that will enable the police to track down the user of a stolen phone as long as it is on MTN Network.

This is to demonstrate that we at MTN are willing to tackle this social issue and participate in finding a solution to the benefit of our esteemed customers.

A police unit has been set up to manage these phone theft cases to which MTN will provide information that will lead to the capture of stolen phones.

MTN customers who have lost their mobile phones should report to their nearest Police Station.
Customers will be required to fill a claim form and in addition provide the following information:
Proof of ownership, preferably a copy of the receipt indicating phone make, model and serial number.

  • Copy of Identity document.
  • MTN together with the National Police of Rwanda is determined to do everything to halt the crime of mobile phone thefts.

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